Refund policy

［Returns and refunds］

In case of a faulty product: If the product is damaged, soiled, contaminated or otherwise found faulty, we will provide an exchange or refund of your product. Please contact the store within three days via email or phone call.

In case of customer convenience: We cannot accept returns and refunds for the below products.

Your pet has poor appetite

*Shipping costs for returns will be covered by us in case of a faulty product.

*Please make sure to check the products as soon as they arrive.