Privacy policy
Privacy policy
This privacy policy explains how natiy+k (“we,” “our,” “us,” or “the Site”) collects, uses, and discloses your personal information when you access or use our website, natiy-k.com (the “Site”), use our services, place orders through the Site, or otherwise interact with us in relation to the Site (collectively referred to as the “Services”).
For the purposes of this privacy policy, “you” and “your” refer to any user of the Services, regardless of whether you are a customer, website visitor, or any other individual from whom we collect information under this privacy policy.
Please read this privacy policy thoroughly. By accessing or using any part of the Services, you acknowledge and agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree with any part of this privacy policy, please refrain from using or accessing the Services.
Changes to the privacy policy
We may update the privacy policy as needed in order to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. When a change has been made, we will post the revised privacy policy on the Site, update the “Last Updated” date, and take any other actions as required under applicable law.
How we collect and use personal information
To provide our Services, we gather personal information from various sources as outlined below. The kind of information collected and how we use it will vary depending upon how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms and policies, and protect or defend the Services, our rights, and the rights of our users or others.
Personal information we collect
The types of personal information we gather about you depend on how you use our Site and Services. By the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The categories and specific kinds of personal information we may collect are as follows:
Information you provide directly
We may collect the following information directly from you through your use of the Services:
Contact information such as your name, address, phone number, and email address
Order information such as your name, billing address, shipping address, payment confirmation details, phone number, and email address
Account information such as your username, password, security questions, and other information used for account security
Customer support information such as the content of the messages sent to us through the Services and other information you may choose to provide in communications with us
Some features of the Services may require you to provide certain personal information. If you choose not to provide this information, you may not be able to access or use those features.
Information collected automatically regarding your use
We may also automatically collect certain information about your interactions with the Services (referred to as “Usage Data”). This may include the use of cookies, pixels, and similar technologies (“Cookies”).
Usage data may include information about your device, browser, network connection, IP address, and other information about how you interact with the Site and your account.
Information collected from third parties
Lastly, we may obtain information about you from external, third-party services, such as vendors or service providers that collect information on our behalf.
Companies that support our website and services, such as Shopify.
Our payment processing services collect payment information (such as bank account, credit or debit card details, and billing address) to fulfill your orders and provide the requested products or services in order to perform our contact with you.
When you access our site, open or click emails we send, or use our services or advertisements, we or third-party services we partner with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, cookies, etc.
All information we obtain from third parties will be treated in accordance with this privacy policy. Please also refer to “Websites and links of external services” below.
Use of personal information
Providing products and services: We use your personal data to fulfill our contract with you and provide services, including payment processing, order fulfillment, sending notifications related to your account or purchases and returns, account creation, maintenance, and other management, arranging shipping, handling returns and exchanges, and other account-related matters and features.
Additionally, Shopify may enhance your shopping experience by allowing your account to be linked with other Shopify services of your choosing. In such cases, Shopify will process your information in accordance with its privacy policy and consumer privacy policy.
Marketing and advertising: We may use your personal data for marketing and promotional purposes, such as sending marketing communications by email, text message, or postal mail, or displaying advertisements for our products and services. This may include customizing services and ads on this and other websites using your personal data.
Security and prevention of fraud: We use your personal data to detect, investigate, and take action against potentially fraudulent, illegal, or malicious activity. If you choose to register an account using our services, you are responsible for keeping your login credentials secure. We strongly recommend not sharing your username, password, or other access details with others. If you believe your account has been compromised, please contact us immediately.
Communication and service improvement: We use your personal data to provide customer support and improve our services. This is based on our legitimate interest in responding to you, providing effective services, and maintaining our business relationship with you.
Cookies
As do many other websites, we use cookies on our site. For details about the cookies used to operate our store via Shopify, please refer to:
https://www.shopify.com/legal/cookies
We use cookies to enhance and improve our site and services (including remembering user behavior and preferences), to perform analytics, and to better understand user interaction with our services (based on our legitimate interest in managing, improving, and optimizing our services).
We may also allow third parties and service providers to use cookies on our site to better tailor services, products, and advertisements on our site and other websites.
Most browsers automatically accept cookies by default, but you can change your browser settings to delete or reject cookies. Please note that deleting or blocking cookies may negatively affect your user experience and may cause certain features or services to not function properly or be unavailable. Also, blocking cookies may not fully prevent data sharing with third parties like ad partners.
How we disclose personal information
In certain situations, we may disclose your personal information to external services for reasons of contractual fulfillment, legitimate business purposes, and as otherwise described in this privacy policy. Such situations include:
-Vendors or third-party services that perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
-Business and marketing partners for the purpose of delivering services or advertisements to you; these partners will use your information according to their own privacy notices.
-In cases where you direct, request, or otherwise consent to disclosing certain information to third parties (e.g., for shipping a product with your consent or when using social media widgets or login integrations).
-To our affiliates or other companies within our group for our legitimate business interests.
-In relation to business transactions such as mergers or bankruptcies; to comply with applicable legal obligations (e.g., subpoenas, search warrants); to enforce our terms; or to protect or defend the rights of our services, our company, users, or others.
We disclose the following categories of personal and sensitive personal information about users for the purposes described in the “How we collect and use personal information” and “How we disclose personal information” sections above.
Categories
Categories of recipients
Identifiers such as basic contact information details and specific orders and account information
Order details, shopping details, customer support details and other commercial information
Internet and other similar network activity (such as usage statistics)
Geolocation data such as that acquired through technological methods such as IP address
Sellers and other third-party services that function on our behalf (internet service providers, payment service providers, fulfillment partners, customer support partners and data analyses providers, etc.)
Business and marketing partners
Affiliates
We will not, without the customer’s consent, disclose highly confidential personal information for the purposes of assuming customers’ characteristics.
Third-party service websites and links
The site may provide links to third-party websites and other online platforms. Check privacy/security policies as well as terms of service when accessing affiliated links or links to sites that are not managed by us.
We do not guarantee and are not liable for the accuracy, safety and credibility of the information on these sites, as well as their policies on privacy and security.
Information shared publicly and semi-publicly by customers (including information shared on third-party social networking platforms) are not restricted for use by us or third-party services, and may be accessible to other users of the service and/or third-party platform users. Unless disclosed in the service, the links provided do not indicate our endorsement of the platform, their content or their owner or administrator.
Children’s data
This service is not meant for use by children, and we will not intentionally collect personal information regarding children. Parents or caretakers of children who have provided personal information to us may contact the below and request deletion of personal information.
As of publishing this privacy policy, we are not aware of the sharing and selling (as defined by the law) of personal information of children under the age of 16.
Security disclaimer and data retention policy
Please note that no security measure is perfect or impenetrable; we therefore cannot guarantee “perfect security.” Additionally, we recommend that you do not use unsecured channels when sending confidential or sensitive information to the company, as transmission may not be secure.
The period during which we retain customers’ personal information will vary depending on several factors, such as maintaining your account, providing services, complying with legal obligations, resolving disputes, and whether the information is necessary in enforcing other applicable agreements and policies.
Your rights
Depending on your region of residence, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may apply only in certain circumstances. In some cases, we may deny your rquest to the extent permitted by law.
Right to access/right to know: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.
Right to deletion: You may have the right to request that we delete the personal information we hold about you.
Right to correction: You may have the right to request that we correct inaccurate personal information we hold about you.
Right to data portability:
In certain circumstances, and subject to specific exceptions, you may hold the right to receive a copy of your personal information held by us, as well as the right to request that we transfer that information to a third-party service.
Restriction of processing:
You may have the right to request that we stop or restrict the processing of your personal information.
Withdrawal of consent:
If and when we ask for your consent to process your personal information, you may hold the right to withdraw consent at any time.
Right to appeal:
If we deny your request, you may hold the right to appeal our decision. You can do so by replying directly to our denial.
Managing communication preferences:
We may send you promotional emails. You may stop receiving these emails at any time by clicking the unsubscribe option in our messages. Even after unsubscribing, you may still receive non-promotional emails such as those related to your account or orders.
You may exercise these rights as described on our website or by contacting us at the address below.
We will not discriminate against you for exercising any of your rights. Before we provide a substantive response to your request, we may need to collect information such as your email or account details to verify your identity. In accordance with applicable law, you may authorize an agent to make a request on your behalf. Before accepting such a request from an agent, we may require documentation showing that they have your authorization to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable laws.
Complaints
In the event that you have any complaints regarding how we handle your personal data, please contact us using the information below. If you are not satisfied with our response to your complaint, depending on your region, you may have the right to appeal our decision by contacting us again or by submitting a complaint to your local data protection authority.
International users
Please note we may transfer, store, and process your personal data outside your country of residence. Your personal data may be processed by staff, third-party service providers, or partners located in these countries.
When we transfer your personal data outside of Europe, we comply with approved transfer mechanisms such as the European Commission’s Standard Contractual Clauses, unless the transfer is to a country recognized as providing an adequate level of protection. For the UK, we follow equivalent agreements issued by the relevant authorities.
Contact information
If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise your available rights, please contact us at:
Last Updated: February 9, 2025